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Refund Policy

Introduction

At Little Girly Pop ("we," "our," or "us"), customer satisfaction is our top priority. We understand that there may be occasions where you may wish to request a refund or exchange. This Refund Policy outlines the terms and conditions under which refunds, returns, or exchanges are granted for purchases made through our website.

Eligibility for Refunds and Returns

General Conditions

To be eligible for a refund or return:

  • The item must be unused, unworn, and in its original packaging.

  • The request must be initiated within 30 days of the delivery date.

  • Proof of purchase (such as an order confirmation email or receipt) must be provided.

Non-Refundable Items

Certain items are not eligible for refunds or returns, including:

  • Customized or personalized products.

  • Sale or clearance items.

  • Items that are damaged due to misuse, improper care, or wear and tear.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

  1. Contact Customer Service: Email us at [insert contact email] with your order number, a description of the issue, and any supporting photos if applicable.

  2. Receive Authorization: Our team will review your request and, if approved, provide instructions for returning the item.

  3. Return the Item: Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Refund Process

  • Once we receive the returned item and verify its condition, we will process your refund.

  • Refunds will be issued to the original payment method within 5-10 business days.

  • Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

Exchanges

  • If you wish to exchange an item for a different size, color, or product, please contact us at [insert contact email]. Exchanges are subject to product availability and must meet the same eligibility criteria as refunds.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery. Include photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you.

Orders Not Received

  • If your order has not been delivered within the estimated timeframe, please contact us at [insert contact email]. We will work with our dropshipping partners to investigate and resolve the issue promptly.

Exceptions

  • We reserve the right to decline refund requests if the conditions outlined in this policy are not met. Additionally, we are not responsible for items lost or damaged during return shipping.

Changes to This Refund Policy

  • We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

  • For any questions or concerns regarding this Refund Policy, please contact us:

  • Little Girly Pop
    Email: [insert contact email]
    Last Updated: January 2, 2025

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